Internal rules
Internal rules of procedure
In accordance with Art.31 of Decree 194/2010, of April 20, on the establishment of tourist apartments, the establishment of internal regime, which will be mandatory for users during their stay.
The internal regulations may determine the conditions of admission, the rules of coexistence and operation, as well as everything that allows and favors the normal enjoyment of the facilities, equipment and services, without contravening the provisions of law 12/ 1999, of December 15, nor in this decree.
1. Prohibitions:
*More people than those hired in the accommodation unit will not be allowed to stay in the accommodation unit, nor will they be able to register a number greater than the maximum capacity of each apartment, in which case, we will exercise the right of admission by evicting all the occupants of the apartment. and being able to cause extra charges in the apartment bill.
*Smoking is prohibited throughout the establishment, with the exception of outdoor spaces, which may cause extra charges on the room bill for a maximum amount of €200 for sanitation.
*It is not allowed to walk barefoot except in the pool area. Likewise, it is not allowed to enter or remain wet inside the facilities.
*The access of any domestic animal is prohibited except for people accompanied by guide dogs, as established by Law 5/1998 of November 23.
*Access to Holiday World is exclusively for lodged clients, the entry of any external company or person to the complex is being prohibited.
*Prohibited access to the complex with any type of drug, narcotic or psychotropic substances.
*No glass utensils are allowed in the pool area, the use of them could lead to expulsion from the establishment due to the danger involved.
*The use of portable kitchens and other outdoor kitchen uses such as barbecues, griddles, grills and derivatives is prohibited.
*The use of gel or salts in the Jacuzzi is strictly prohibited and may cause extra charges in your room.
2. It may be grounds for executing the right of admission to the establishment in the following cases:
*In the case that violent attitudes are manifested, a state of drunkenness, dangerous situations arise, or hygiene conditions are not met.
*When the person carries any type of weapon or objects that can be used as such.
*When it causes noise that disturbs the normal development of the establishment or threatens its social coexistence.
*Use the pools and other facilities outside the indicated hours
3. Jurisdiction and jurisdiction:
-It is the right of Holiday World to communicate and notify the competent public authorities of any circumstance so that they can intervene if necessary.
The Court of Malaga will be competent to understand and resolve any controversy or conflict between the recipients of this Regulation and the establishment expressly waiving their Jurisdiction if they had it.
Information of interest:
-CHECK IN 5:00 p.m.
-CHECK OUT 10:00 a.m. (one extra night will be charged after check-out time)
-WARRANTY; A credit card number will be requested and the amount of €200 will be retained as a deposit. It will be returned in a maximum of 48 hours after the departure. In no case will the total deposit be accepted in cash.
* In case of damage, dirt or losses in the apartment or in the facilities, the credit card will be charged the amount equivalent to the damage caused. The condition of the apartment must be in the same condition as on the day the key was handed over, and any damage, loss or breakage may be charged to the deposit agreed at the start date of the contract.
-CONTACT; Calling extension 15900, via whatsapp or video chat. Check the QR code.
-ADMISSION; Every person who is staying in the apartment must be registered at the time of arrival by presenting their ID card or passport at the time of check-in.
Cleaning service
-The bed linen will be replaced twice a week.(towels included)
-The cleaning service of the apartments will be once a week starting from the seventh night (if you want an extra cleaning, please consult the price at the reception or through your QR code). - The established timetable for that is between 10:00 a.m. and 15:00 p.m
-You will be able to use the waste room located at the entrance next to the ramp, the rubbish pick-up from there will be daily in the morning.
-Do not hang clothes over the railing of the terrace towards the outside of the façade.
Inventory
-We inform you that the equipment in your apartment has to be in perfect condition at the end of your stay.