Holiday World internal regulations

1. General description:
These Regulations contain the rules and regulations that will govern the relationship between Holiday World Hotels and its clients, visitors and occasional companions.
All clients, without distinction of any kind based on nationality, ethnic, racial, religious, sex or any other characteristic or condition, as well as those who accompany them occasionally and regular or temporary visitors to the hotel complex, must comply with and enforce the rules contained in this Regulation.
2. Scope of application:
This Regulation will apply and must be complied with in all sectors of exclusive or common use located within Holiday World Hotels without any distinction, especially in rooms, corridors, general facilities, dependencies, multipurpose rooms, Spa, living rooms, bars and restaurants, swimming pool, lobbies, bathrooms, and elevators, it being understood that the previous list is merely illustrative and not exclusive of other sectors or areas not mentioned that make up the hotel complex.
3. Recipients:
The following persons are considered especially addressees of this Regulation:
- Customers who access for the purpose of accommodation and use of the Holiday World Hotels facilities.
- Accompanying persons, occasional or temporary of the clients, whatever the link or the reason for the accompaniment.
- Users of restaurant services and other hotel facilities open to the general public.
- Any person who occasionally visits Holiday World Hotels, even if they do not consume or use any specific service of the hotel establishment; that is, those that are grouped under the concept of visitors.
- Attendees of events held at Holiday World, their contractors, organizers and the personnel involved in the contracted services.
4. Prohibitions:
The recipients of this Regulation are especially prohibited during their stay or transit in the hotel complex:
- Cause any type of disorder, vandalism, hostile behavior, disturbances, disturbances of order, or perform any act that may disrupt the tranquility, silence, rest and privacy that customers expect to find during their stay at Holiday World Hotels.
- Shouting or yelling for a long time.
- Act rudely or aggressively against other clients, companions, visitors to the hotel establishment, hotel employees, hierarchical or not, and even against their own companions.
- Carry out acts of violence, mental or moral intimidation, harassment of any kind, make threats, justified or not, and carry out any act, exclamation or expression that affects the honor, prestige or mental integrity of any recipient of this Regulation or of any Holiday World Hotels employee.
- Damage or deteriorate, in whole or in part, the facilities, goods, services and supplies of Holiday World, or of any other recipient of these Regulations.
- Use Holiday World services or benefits that, due to their additional cost, have not been previously paid or are not paid after being used when required.
- Introduce alcoholic beverages or substances prohibited by national or local legislation into the hotel complex.
- Bringing into the complex and / or having firearms or other weapons in their possession, without any exception.
- Access the rooms with occasional companions who are under 18 (eighteen) years of age.
- Execute, promote or encourage discriminatory acts against other clients, visitors or employees of the hotel establishment.
- Reveal or disseminate data of a confidential nature of Holiday World Hotels that have been obtained during your stay or transit through the hotel establishment.
5. Rights of Holiday World Hotels:
The total or partial non-observance of any of the rules of this Regulation authorizes Holiday World Hotels to execute, according to the criteria of the Management, any of the following procedures:
- Invite the offender to modify their behavior or habit.
- Insist on compliance with the provisions of this Regulation.
- Apply specific sanctions to the offender, such as a call for attention, suspension of the use of all or part of the facilities and / or services provided by the hotel, or expulsion from the hotel establishment.
- The Hotel reserves the exercise of its right of admission and permanence, and in exercising it, it may prohibit the entry of those people who have previously violated these Regulations and / or those who do not comply with the requirements listed above.
-Communicate and notify the competent public authorities of any of these circumstances so that they intervene if necessary.
The hotel management will apply the sanctions taking into account the following criteria: the seriousness and nature of the offense and the circumstances of the event; the repetition of behaviors of the offending subject; his background; and the application of previous sanctions to the offender.
Only in case of doubt in the application of the sanction, will the General Directorate be required to agree on an immediate action to be taken.
6. Jurisdiction:
They will be competent to understand and resolve any controversy or conflict between the recipients of these Regulations and the hotel establishment, the Courts and Tribunals of Malaga expressly waiving their Jurisdiction if they had it.
Health and safety policy
 • The value of people as the central axis of preventive activity; hence the need to guarantee a high level of safety, health and well-being of all, promoting the improvement of the conditions in which work activities are developed.

 • The integration of preventive management into daily activity, assuming that the responsibility for managing risk prevention rests with the entire organization and, consequently, with all the hierarchical levels of the same.

 • Participation as a central element for the continuous improvement of preventive action through information, training, consultation and involvement of workers at all levels.

 • The consideration of risk prevention as an essential requirement to achieve quality at work: Occupational Health and Safety Policy.


Commitment with the local community

1. Promotion of local social and economic development:

Holiday World Hotels actively participates in the economic and social development of the town of Benalmádena and its surroundings, by supporting companies, organizations and associations in the area; for example, by financing advertising support to local companies; through the free transfer of space (halls, premises), within the complex, for the realization of business and cultural activities (Masfamilia Foundation Forums; meetings of the Benalmadena Business Association), and through collaboration agreements with the City Council from Benalmádena.

2. Purchasing management:

Holiday World Hotels, through its purchasing department, has the commitment to evaluate and standardize suppliers of products in the area, with the objective of minimizing the environmental impact generated by the continuous transport of goods, as well as contributing to the economic development of area. In addition, as part of its purchasing policy, there is a plan for replacing equipment with others with low energy consumption, in all areas of service.

3. Job creation:

Holiday World Hotels also contributes in an important way to the development of the local community, through the agreements reached with City Councils, Professional Schools and employment promotion organizations, mainly in the area of ​​Benalmádena, Torremolinos and Fuengirola, so that it can be attributed to the creation, year after year, of many jobs in the area.

4. Social action:

Holiday World Hotels has always been immersed in the challenge of covering the needs of the social environment in which it carries out its activity, promoting and collaborating in development initiatives that generate an alternative for the socioeconomic progress of its local community.


Corporate Social Responsibility policy

·       Good corporate governance, understood as the incorporation of ethical behaviors in  all facets of the Group's management

·       Permanent innovation, understood as the commitment to improve our products and services in a sustainable, profitable and respectful way with people and the environment.

·       Optimal work climate that favors professional development, equal opportunities and plurality and functional diversity at work.

·       Vocation of quality and excellence in service as a way to value one of our main assets, our customers.

·       Participation and promotion of economic, human and social development of the communities in which the organization has a presence.

·       Commitment responsible for environmental preservation and respect for native fauna and flora in any environment in which we operate.

·       Protection and respect for Fundamental Human Rights in the development of our activity.


Human rights policy

Its approval and publication reinforce the organization's governance model and its alignment with the 10 Principles of the UN Global Compact, assumed by Holiday World Hotels in 2014:

• Defend the dignity of people, equality and ensure a stable and safe work environment.

• Avoid forced labor, any form of slavery and prohibit child labor.

• Facilitate freedom of association and collective bargaining.

• Offer fair and decent working and compensation conditions.

• Commitments to the environment and the environment in which people live.

• Commitments to society and interest groups.

• Ensure promotion, dissemination, visibility and public support.

• Principle of zero tolerance with corruption.


Policy of environmental management and sustainable development

HOLIDAY WORLD HOTELS as an organization dedicated to the provision of hotel services (accommodation, catering and annexes), understands that a healthy environmental environment is the basis of these tourist services and is essential for future growth. Therefore, it is committed to sustainability and respect for the environment in the following areas of action:

1. Certification:

Commitment to maintain and improve our environmental management system implemented in accordance with UNE standards in ISO 14001 and the "Travelife Gold" certification, so as to minimize the environmental impact derived from our activity.

2. Legality:

Compliance with all legal requirements in terms of quality and environment, which apply to us because of our activity and geographic location.

3. Waste management:

At Holiday World Hotels a selective collection of waste is carried out, in accordance with current legislation. Likewise, initiatives are developed that minimize the consumption of resources and therefore the production of waste, given the volume and impact generated by our activity in the natural environment in which we are located.

4. Energy savings:

The promotion of savings in energy and water consumption, as well as the incentive of the use of renewable energy, are the principles that have been guiding the management and maintenance departments of our establishments. Energy consumption is directly related to the emission of pollutants into the atmosphere. Therefore, Holiday World is working on the consolidation of the Master Project; project in which the actions of saving and energy efficiency of its hotels are included.

5. Sustainable construction:

A very important section in the commitment of Holiday World Hotels with sustainable tourism, is the concern of the organization in which the newly built hotels contribute to respect for the environment by incorporating the savings and renewable energy measures that are at the vanguard in the sector.

6. Training:

Creation of a work environment favorable to the promotion of quality and respect for the environment, training and motivating staff in relation to these aspects.

7. Information:

For the implementation of environmental measures in the organization to be effective, the active participation of customers is required. For this, we invite them to collaborate in their application, for example, with the reuse of towels and sheets, the responsible use of lighting and air conditioning in the room and the recycling of waste.


Policy against animal abuse

Holiday World Hotels works in the defense, protection and awareness of the responsibility to protect native animal and plant species, especially risk or threat, as part of the natural heritage of the destinations, and so informs its stakeholders.

To advance this purpose, we rely on public commitments and international standards that we have assumed:

• The Universal Declaration of Animal Rights of 1977 approved by UNESCO and the UN.

• The 2030 Agenda, as a global frame of reference

• Global Code of Ethics for Tourism - To make tourism a more ethical and responsible industry

Therefore, we are against animal abuse in any of its manifestations.